PRIVACY POLICY
Welcome to Aeen Shop. We are fully committed to protecting the privacy of our customers' and visitors' data, and to processing personal data in accordance with the Personal Data Protection Law of the Kingdom of Saudi Arabia (PDPL) and other relevant laws and regulations.
This policy aims to explain how your personal data is collected, used, protected, and shared, and the rights you have as a data subject.
First: Definitions
Store: Aeen Shop online store.
Personal Data: Any information that directly or indirectly identifies a person, such as name, mobile number, email address, address, shipping information, payment information, etc.
User: Any person who visits the store, uses its services, or makes a purchase through it.
Second: Data We Collect
We may collect the following data when you use the store:
Full Name
Phone Number
Email Address
Shipping and Billing Address
Order and Purchase Information
Payment Information (without retaining full bank card details)
IP Address, Device and Browser Data
Customer Communication and Service Records
Shopping Preferences and Order History
Data is collected only to the minimum extent necessary to achieve the legitimate purposes specified in this policy.
Third: Purposes of Data Collection
We use your personal data for the following purposes:
Creating and managing accounts.
Fulfilling orders and completing sales transactions.
Processing payments.
Shipping and delivering products.
Communicating regarding orders and inquiries.
Providing technical support and customer service.
Improving the in-store user experience.
Complying with applicable laws and regulations.
Protecting the store and customers from fraud or unauthorized use.
Sending marketing offers after obtaining the necessary consents, when required.
Data is processed only for the purposes for which it was collected or for any other legitimate purpose in accordance with applicable regulations.
Fourth: Legal Basis for Data Processing
We process your personal data based on one of the following legal grounds:
Your explicit consent.
The execution of a contract or purchase order.
Compliance with a legal obligation.
The pursuit of a legitimate interest of the store, provided it does not infringe upon your rights and privacy.
Fifth: Sharing of Personal Data
We do ot sell your personal data to any third party.
Data may only be shared with:
Shipping and delivery companies.
Electronic payment service providers.
Technology and hosting service providers.
Competent governmental or regulatory bodies where required by law.
Sharing will be limited to the extent necessary to achieve the desired purpose, with appropriate measures taken to protect data.
Sixth: Cookies
Aeen Shop uses cookies and similar technologies to:
Improve website performance.
Remember user preferences.
Analyze visitor traffic.
Enhance services and the shopping experience.
Users can control cookie settings through their browser.
Seventh: Data Protection
We take appropriate organizational, administrative, and technical measures to protect personal data from:
Unauthorized access.
Unlawful modification or disclosure.
Loss, damage, or leakage.
We also implement the best security practices adopted in the Kingdom of Saudi Arabia.
Eighth: Data Retention Period
We retain personal data for as long as necessary to fulfill the purpose for which it was collected or for as required by applicable laws and regulations in the Kingdom.
Upon completion of the data retention period, the data will be destroyed or its identity will be securely anonymized unless there is a legal justification for retaining it for a longer period.
Ninth: Rights of Personal Data Subjects
Under the Personal Data Protection Law, you have the following rights:
The right to know how your data is collected and processed.
The right to access your personal data.
The right to request a copy of your personal data in a clear and legible format.
The right to request the correction or updating of inaccurate data.
The right to request the destruction of your data when the legal purpose for its retention no longer exists.
The right to withdraw your consent to processing if consent was the basis for processing.
The right to file a complaint with the competent authority in the event of a violation related to your personal data.
Tenth: Data Transfer Outside the Kingdom
Personal data will not be transferred outside the Kingdom of Saudi Arabia except in accordance with the controls and regulatory requirements stipulated in the Personal Data Protection Law and related regulations.
Eleventh: E-Marketing
Aeen Shop may use your contact information to send:
Promotional offers.
Product alerts.
Marketing messages.
Users have the right to unsubscribe from marketing messages at any time via the unsubscribe link or by contacting us.
Twelfth: Children's Privacy
Aeen Shop does not directly target children. If we discover that we are collecting data pertaining to minors without their consent, we will take the necessary measures in accordance with applicable regulations.
Thirteenth: Privacy Policy Updates
Aeen Shop reserves the right to amend this policy as needed to comply with regulatory or operational requirements. The updated version will be published in the store with an updated effective date.
Fourteenth: Contacting Us
For any inquiries or requests related to privacy or exercising your legal rights concerning your personal data, you can contact us via:
Aeen Shop
Email: [email protected]
Customer Service Number: 0535615584
Kingdom of Saudi Arabia - Makkah
By using Aeen Shop, you agree to the terms of this Privacy Policy.
Last updated: June 16, 2026