FAQ
What products does Aeen Shop offer?
We offer a wide selection including mineral water, soft drinks, juices, canned goods of all kinds, cooking oils, and all essential food and consumer goods.
Are all available products genuine and guaranteed?
Yes, we work with leading suppliers and brands to ensure the quality and authenticity of all products offered in our store.
Second: Shipping and Delivery
What areas does Aeen Shop cover?
We cover all regions of the Kingdom of Saudi Arabia, in addition to international shipping to all countries worldwide through partnerships with global shipping companies.
How long does delivery take within Saudi Arabia?
We strive to deliver orders as quickly as possible. Delivery within Saudi Arabia typically takes 4 to 7 business days in major cities.
How are international orders shipped?
Food items are packaged with the utmost care according to international shipping standards and sent via reliable international shipping companies that guarantee the shipment arrives in excellent condition.
Third: Ordering and Payment
What payment methods are available? We offer a variety of payment options, including cash on delivery (cash or card) within Makkah, as well as electronic payment via credit cards and Mada for local and international orders.
Is there a minimum order quantity?
There is no minimum or maximum order quantity.
How can I track my order?
Once your order is marked as "Delivery," you will receive a message containing your order details and a tracking link to follow your shipment until it reaches you.
Fourth: Order Cancellation
Can I cancel my order after confirmation?
Yes, you can cancel your order as long as shipping and processing have not yet begun. Please contact customer service immediately in this case.
What should I do if I receive a damaged or non-conforming product?
We stand behind the quality of our products. In the rare event of an error, please contact us within 24 hours of receiving your order so we can take the necessary steps for a replacement or refund.
Fifth: Communication and Support
How can I contact Aeen Shop customer service?
You can contact us via WhatsApp, our official social media channels, or email.